Privacy Policy
Effective Date: 18.2.2025

1. Introduction

Welcome to The Retreat Standards Organisation (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website retreatstandardsorganisation.com (“Website”) and use our services.

2. Who We Are

The Retreat Standards Organisation is a UK-registered organisation dedicated to setting and promoting quality, integrity, and compliance in the retreat industry. We act as the data controller for the personal data collected via our Website.

3. Information We Collect

3.1 Personal Data You Provide to Us
We may collect and process the following personal data when you interact with our Website:

Contact Information: Name, email address, telephone number, and postal address (if you choose to contact us or sign up for newsletters or services).Account Information: If you create an account, we collect details such as your username, password, and any other information you choose to provide.Enquiries and Correspondence: Any information you provide when you contact us, complete forms, or participate in surveys.

3.2 Data Collected Automatically
When you visit our Website, we automatically collect certain information:

Usage Data: Details of how you interact with our Website, such as pages visited, time spent on pages, and navigation paths.Technical Data: Information including your IP address, browser type and version, operating system, and device information.Cookies: We may use cookies and similar technologies to enhance your experience. For more details, please see our Cookie Policy.

4. How We Use Your Information

We use your personal data for the following purposes:

To Provide and Improve Our Services:

To manage your enquiries, deliver our services, and personalise your experience.

Communication:

To send you updates, newsletters, and information about our accreditation process, subject to your consent.

Analytics and Website Improvement:

To monitor and analyse usage trends and improve our Website’s functionality and content.

Compliance:

To ensure we comply with our legal obligations, including those related to Seller of Travel laws and other regulatory requirements.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: Where you have given us explicit consent (e.g. subscribing to our newsletter).

Contractual Necessity: To fulfil our contractual obligations to you.

Legal Obligation: To comply with applicable laws and regulations.

Legitimate Interests: For purposes such as website analytics, direct marketing, and improving our services, provided that such interests are not overridden by your rights and interests.

6. Sharing Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Trusted third parties who assist us in operating our Website, delivering our services, or performing analytics.

Legal and Regulatory Authorities: When required by law or to protect our legal rights.

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods are based on the nature of the data and the context in which it was collected.

8. Your Rights

Under the UK GDPR, you have the following rights:

Access: The right to request a copy of the personal data we hold about you.

Rectification: The right to request that we correct any inaccurate or incomplete data.

Erasure: The right to request the deletion of your personal data under certain circumstances.

Restriction: The right to request the restriction of processing of your personal data.

Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.

Objection: The right to object to the processing of your personal data in certain circumstances.

Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

10. International Transfers

If your personal data is transferred outside the UK, we will ensure that it is protected in accordance with applicable data protection laws. In such cases, we will implement appropriate safeguards to ensure the security of your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Retreat Standards Organisation
Email: [email protected]